If you want to add more detail or you previously posted something that needs clarification, click on your question and scroll down to post new information.

Enter your reply in the text box and click Send.

To ask a question on GeekSupport, go to http://www.geeksupportonline.com and enter your question. Usually an Expert responds within minutes. Once your Expert responds, a conversation has begun and the Expert may ask more questions in order to give you the right answer. You can ask as many follow-up questions as needed by using the Reply area at the bottom of your Question page.

Just let us know by contact us. We'll get it to the appropriate category.

Our average initial response time is 6 minutes. Most questions are answered within 30 minutes as the Expert may need to clarify or gather details from you. Some questions may take as long as 24 hours during busy times.

We'll notify you via email, text (if you've opted in) and on the website when you have an answer.

If you no longer need an answer and would like to cancel your question, contact Customer Care.

We’re sorry the answer you received wasn’t satisfactory. We’ll do everything we can to get you the answer you need.

You can request a new Expert at no additional cost. You can find the link to request a new Expert at the bottom of your question and another Expert will respond shortly.

Once the Expert provides an answer to your question, you will have the opportunity to rate it.

If you are not satisfied with your answer, ask the Expert for clarification so that they may improve their response. If you would prefer a different Expert to answer your question, please email us and we’ll find you another Expert.

You can give your rating by selecting one of the five stars located on the top right of the question page. Giving a positive rating compensates the Expert for their time with you. Your Expert will not be paid until you rate the answer. If the stars are grayed out or you cannot click on the stars to rate your experience, reply to your Expert and let them know so they can adjust your question and allow you to rate.

You can still continue the conversation even after rating your answer.

If you rated positively by mistake but were not satisfied, our customer support team can find a new Expert to assist you. Just email or call us to let us know.

Now that you've accepted a Remote Support session from the Expert, review the helpful tips below to make sure you get the most out of your session.

• Look for a link shared by your Expert to begin the session. Just click the link to get started. If you have any trouble, reply to the Expert to let them know.
• If you're still waiting to get a link from your Expert, reply and remind them you're standing by. If you don't hear back in a timely manner, you can contact our Customer Care team by clicking on the Email, Chat or Phone links to the left of this page.
• Remember, all Remote Support sessions are secure and private. Our Experts access your computer over the internet and fix your problem while you watch. Once the session is over, the Expert no longer has access to your device.

We hope your session is a success and that we can help answer more questions for you in the future.

Now that you've accepted a phone call, review the helpful tips below to make sure you get the most out of your call.

• Provide the Expert with your phone number so they can call you. Look for the private message box to share your phone number.
• Look for a response from the Expert to see when they're available. Most of the time you'll receive a call within minutes. If you haven't received a call yet, send a reply to your Expert letting them know you're ready.
• If the current Expert helping you says they are not available to call you, no need to worry. We'll find another Expert to call you, usually in 60 minutes or less.

We hope your call is a success and that we can help answer more questions for you in the future.

Sometimes an online answer is just not enough. As such, you can receive additional help from the Experts on GeekSupport. Your current Expert can help you achieve a more complete solution with a variety of services such as but not limited to a live phone call, live video call, document preparation and more!

Premium services are additional services outside of GeekSupport standard question-and-answer platform. They may be conducted off the website (either by phone, chat, email, remote desktop or any other third-party tool) but remain for general informational services only.

To accept the premium service your Expert offered you, simply click the accept button.

If your payment for a Premium Service Offer has failed and you'd like to continue getting help, please contact your payment institution to determine if any of the following have occurred:

• The payment institution has put a security hold on the card.
• The account has insufficient funds.
• The credit card has expired.

Once the issue with your payment institution has been resolved, contact our Customer Care team.

Premium Services are outside of GeekSupport standard question-and-answer platform. As such, the Experts can offer you services outside of an online question-an-answer such as a live phone call or document preparation. Because Premium Services are conducted off the website and require more than an online question-and-answer, the additional charge is compensated to the Expert for their additional time helping you.

Asking follow-up questions is easy.

• Click on My Questions at the top of the page to see a list of your questions.
• Find the question you wish to follow-up on and click it.
• When your question page has loaded, scroll down and enter your follow up questions in the reply box. Click send.

We recommend that you do not post your follow-up by opening a new question as it is likely that a different Expert not familiar with your question will answer.

We cannot delete a question from the site, but we can remove personal information posted to your question. If there is personal information in your question that you would like removed, please contact our Customer Care team. If you're sending an email, be sure to include a link to your question and the personal information you want removed. GeekSupport is a public forum and questions and answers on the site are not confidential. Users of the site can remain anonymous to the public by using an anonymous username and not including their name, etc. in their questions.

You can review your recent questions by clicking on My Questions at the top of the page.

If you do not see My Questions in the top right corner of the page you are not signed into your account. Simply sign in and follow the instructions above.

There are a few ways to send a photo or file to your Expert. When posting your question, there is an option to add photos and files.

• If you already posted your question and still need to share photos or files, click the upload icon on the reply box in your question.
• A pop-up window will open. Locate the file on your computer, click it once, then click Open.
• A link representing your photo or file should now appear below the reply box on your question page. Insert text in the reply box and click the Send button to send your photo or file to the Expert.

Follow the instructions below that best fit your situation:

• Use email to send photo from phone to your computer (recommended)
• Connect phone directly to your computer

Use email to send photo from phone to your computer (recommended)

From iPhone

• First, make sure your iPhone is connected to the Internet through either Wi-Fi or your cellular network.
• Open the iPhone’s camera roll and tap to view the photo you want to send.
• In the lower right corner, tap the share button (it looks like a box with an arrow pointing up), then choose “Mail.”
• A new email message will open with the photo attached. Enter your email address in the “To” field, then click send.
• Using your computer, open the email you just sent yourself and save it to your photos folder.
• Once you have your photo, click here to see how to upload your photo to your question.

From Android

• First, make sure your Android phone is connected to the Internet through either Wi-Fi or your cellular network
• Open the email application or an email app of your choice
• Click compose to create email
• Locate the attach button, which looks like a paper clip. Select “Images” when asked what you want to attach.
• You may be prompted to select an application in which to find Images. Select “Gallery” if you are unsure which imaging application you use (It is possible to set default applications for images, so you may have to complete this step).
• Search for and select the photo.
• Enter your email address in the message, then click send.
• Check your email from a computer to retrieve your photo.
• Once you have your photo, click here to see how to upload your photo to your question using your computer.

If you need instructions for a different kind of phone, or if you have other questions, send us an email by clicking here.

Connect phone directly to your computer

From iPhone

• Connect your iPhone to your computer using a USB connector cord.
• Wait for the computer icon to pop up letting you know your phone is connected and pictures are ready for uploading. The system should automatically connect for you. If not, you may have to choose “Import pictures and videos.”
• Wait while the pictures upload to your computer.
• After the upload is complete, click here to see how to upload your photo to your question using your computer.

From Android

• Connect your Android phone to your computer using the USB connector cord.
• Once your phone is connected, an auto-play pop-up will appear. Select “Open device to view files using windows explorer.” Make sure your phone is unlocked to view files.
• Next, click “phone”; then double-click the “DCIM” folder; then double-click “Camera” to view your images. 4. Select the photo(s) you’d like to access and copy them by pressing “Ctrl+C” on the keyboard while they are highlighted.
• Go to your desktop and paste the photos by pressing “Ctrl+V” on the keyboard.
• Once your photo is on the desktop, click here to see how to upload your photo to your question using your computer.

If you need instructions for a different kind of phone, or if you have other questions, send us an email by clicking here.

You probably have already created an account with us in the past. Please sign in so we can link your question to your email address. If you forgot your password, please request a new password by clicking here.

Once you receive the new password, you can sign in here to ask your question.

Our goal is to provide fast, affordable help from verified Experts like doctors, lawyers, mechanics and more. GeekSupport is not free, however it is still a fraction of the cost of professional service fees.

Using GeekSupport Getting Answers Asking Questions Issues and Concerns Rating answers/Experts Expert Services Other Check to make sure you are using the most recent password emailed to you. If you still need help, please contact Customer Care.

If you are unable to login, you might be entering the wrong username or password. Your username is the email address you provided when asking your first question. If you cannot remember your password, click here to reset your password.

If you are still having issues logging in, check that you have all cookies enabled on your web browser. You may need to add GeekSupport to your browser’s list of trusted websites.

This usually means that you’re not signed in. To see if you’re signed in, look in the upper right hand corner of the page for My Account. If My Account is not there, you should see an option to Sign In. Simply sign in and go back to your question to send your Expert a reply.

closes because there has been no response, please give us a call or send us an email by clicking the Email, Chat or Phone options in the top right of the page.

Premium Services are outside of Geek standard question-and-answer platform. As such, the Experts can offer you services outside of an online question-an-answer such as a live phone call or document preparation. Because Premium Services are conducted off the website and require more than an online question-and-answer, the additional charge is compensated to the Expert for their additional time helping you.

To check your membership status:

• Click My Account at the top of the page.
• Click Membership on the left panel to view your membership status.

There are several reasons why you might be asked to pay for your question, although you are enrolled in a membership. Some of the reasons include but are not limited to:

• You are not logged into your account. Please log in and try posting your questions again.
• The Expert offered you an Additional Service such as a phone call, secure remote assistance, and document preparation.
• Your payment failed. Update your payment information here.
• You are not enrolled in a membership.

If you need further assistance with your membership, contact Customer Care.

For a low fee each month, you can ask questions to doctors, lawyers, mechanics, and other Experts. Save time and money every month with:

• Unlimited questions and answers
• 24/7 peace of mind from real doctors, lawyers, mechanics, vets and hundreds of more Experts
• Exclusive members-only iPhone iOS and Android app
• 2 free phone calls (only available on the iOS app)

GeekSupport is a membership service that will automatically charge your membership fee monthly.

GeekSupport will charge a small join fee when you post your initial question. If you've enrolled in the membership, you will be automatically charged your membership fee monthly.

GeekSupport is a membership service that will automatically charge your membership fee monthly.

You can review your recent questions by clicking on My Questions at the top of the page. You can also view your questions and the status of your orders within the past 90 days on the Order History under My Account.

If you do not see My Questions in the top corner of the page you are not signed into your account. Simply sign in and follow the instructions above.

In most circumstances, when you use GeekSupport, you're signing up for a monthly membership-based service that gives you ongoing access to professionals. You will be charged a one-time join fee and also a monthly fee for use of the platform*. Both fees are charged upon sign up, but the monthly charge will recur unless you cancel. You can cancel anytime prior to future billing periods to avoid future charges.

*Exceptions may apply in certain instances or for certain categories. Specific pricing will be more fully described during the sign up process.

A small join fee is required to book your time with the Expert

To review your billing history, visit the Order History page.

We're sorry to hear you're having issues processing your payment. There are a few reasons payments may be declined. Please review the following issues to see if any apply:

• The credit card number, expiration date, or security code has been entered incorrectly. Try re-entering the information as it is shown on your card.
• The credit card has expired. Ensure that the card information tied to your account is up-to-date and accurate.
• The credit card account has insufficient funds. Call the toll-free number on the back of the card to ensure that the account has enough funds to cover the amount of the deposit.
• The credit card issuer has put a security hold on the card. Call the toll-free number on the back of the card to find out if there is a security hold on the card. Please be sure to let the card issuer know that you are trying to use the card on GeekSupport.com. After you call and verify that the card has not been compromised, the company should remove the security hold.

If none of the above measures succeed, please call or email Customer Care.

GeekSupport connects customers with doctors, lawyers, vets, mechanics, and more online, 24/7. It's the most affordable and convenient way to access expert services.

For more information about GeekSupport, please click here.

At GeekSupport our first priority is to ensure you are satisfied with your experience. We almost always find a way to help every customer, but if not, please contact Customer Care.

You can update your payment information anytime by clicking on My Account on the top right corner of the page. Next, click on Edit Settings.

If you're not signed into your account, sign into your account and follow the instructions above.